We believe that your payments might have failed due to the restrictions on overseas transactions set by your card-issuing bank.
We recommend contacting your card-issuing bank before trying to purchase a VIP Membership again.
Furthermore, We would like to let you know that we have added a 3D Secure authentication step for online payments to prevent credit card fraud, by providing an additional security layer for online purchases made with credit and debit cards.
In case your 3D secure verification isn’t working (possibly due to a connection failure or incorrect password), we recommend you follow the steps below:
- Attempt the payment again. Make sure you are entering the correct password or SMS net code. We highly recommend you not attempt making the payment more than 5 times, otherwise, our payment gateway providers may decline your transaction because they might relate it to a suspicious activity.
If your bank does not support 3D Secure or you have not yet enrolled, please refer to the information below.
- Disable your pop-up blocker for a few minutes. 3D Secure opens up in an additional window that is easily blocked by pop-up blockers.